 |
- services
- solution
- technology solution
- Sharepoint Portal
- Green Data Center
- Modelling Simulation
- Cloud
- Storage management
- Virtualization
- Network management
- Network security
- industry Solution
- Defense
- Financial
- Healthcare
- telco SERVICES
- Public Sector
- business solution
- Information Security Services
- Service Management
- partner
- bit partner
- TM Platinum Partner
- Cisco Premier Certified Partner
- Microsoft Gold Certified Partner
- Technology Certifications
- partner Highlight
- View More
- partner Highlight
- View More
- customer
- about
- BIT Group
- BIT Synergy
- BIT Ennova
- BIT Services
- BIT Secured Technologies
managed services
We maintain the integrity of your IT services and network so you can expand your business.
the idea
Support and Maintenance Service not only provide a dedicated technical expertise onsite but also provide a single point of contact in a complex multi-vendor environment. BIT is able to provide both Comprehensive and On-Call Maintenance Services.
Break-fix maintenance or preventative maintenance ensures that one contact point will direct your request to a swift resolution within agreed service levels. Our speciality is providing the maintenance and support of Cisco equipment and Windows servers.
Nevertheless, BIT has the capability and expertise to undertake and manage complex multi-vendor maintenance contracts to provide our customers with a single-point-of-contact for all their maintenance needs.
Our company has vast experience in the network space along with other technology principals and multivendor. This is based on our corporate culture which focuses in “Knowledge Based” society.
We believe in investing our people in knowledge and various certifications and skills set to be competitive and ahead. BIT focusing on the service features below:-
Service Features
Service Desk (Operating 24x7)
- Incident Management (SPOC)
- Functional Escalation
- Problem Management
- Service Management System
Unlimited Onsite Corrective Maintenance
- Onsite Technical Support with pre-defined SLA
- Advanced Loan Unit
- Parts Replacement
Comprehensive Service Reporting
- Field Service Report
- Preventive Maintenance Report
- Maintenance Summary Report, including SLA Report
- Tools Reporting
Preventive Maintenance
- Periodic Planned Maintenance Services
Support & Maintenance Services
Hardware Support and Maintenance
Maintenance is done to correct a problem and restore the equipment to good working order. Service calls are unlimited for corrective maintenance. Remedial hardware support task includes:
- Identifying and isolating equipment problems
- Resolving equipment problems and restoring equipment to operations
- Ensuring critical spare parts are available at all time
- Ensuring loaner unit is provided to users to continue with their work when the faulty equipment is taken away for depot repair
The scope of support does not include additional new installations, upgrading and relocating of equipment. Additional support requirement can be delivered on time and material basis or a lump-sum project basis. However, we are willing to undertake modifications to the components of the equipment if such modifications are necessary as of repair.
Application/ Software Support and Maintenance
Fixing faults due to configuration, software bugs or software corrupt. BIT is also capable on Reviewing systems configuration, performance data, database utilization and storage utilization and make tuning and adjustment where necessary. Diagnostic Tools will be provided to fasten the preventive maintenance works.
Managed Services
By allowing BIT to operate and manage their IT Services, companies can have more time and energy to focus on their core business and allow their IT department to plan and implement strategic IT initiatives that can have a far-reaching impact on the companies profitability. We are a process centric organization, constantly striving to set new benchmarks in customer perspective and operational excellence. BIT’s Managed services centre on five categories:-
